Refund Policy

Last updated: 3 May 2026

This Refund Policy explains when refunds, cancellations, refills, or replacements may be available for Instagrowth digital social media growth services. It should be read together with our Terms of Service.

1. UK Consumer Cancellation Rights

If you are a UK consumer buying online, you may usually have a 14-day cancellation period for distance contracts. Because our services are digital and can begin soon after payment, you ask us to start processing when you place your order. If the service is fully completed during the cancellation period after your request, your cancellation right may be lost. If processing has started but is not complete, we may deduct a reasonable amount for the service already supplied, where allowed by law.

Your statutory rights are not affected by this policy.

2. When a Refund May Be Available

You may be eligible for a full or partial refund if we cannot deliver the order, only part of the order is delivered, you are charged twice for the same purchase, or support confirms that a technical issue on our side prevents completion within a reasonable time.

3. 30-Day Delivery Review Window

Refund requests for non-delivery or incomplete delivery should be sent within 30 days of purchase with your order ID, checkout email, and a short explanation of the issue. This window helps us verify order data and platform changes while the evidence is still available.

4. Refill or Replacement Before Refund

Where a service includes a refill or retention guarantee, we may first replace missing engagement or refill the affected quantity. If we cannot complete the refill within a reasonable time, we may approve a partial or full refund for the undelivered portion.

5. Non-Refundable Situations

Refunds are usually not available where the order was delivered as purchased, the issue is caused by an incorrect profile link or username, the account or post was private, restricted, renamed, deleted, blocked, or changed after checkout, another campaign interfered with delivery, the platform removed engagement outside our control, or you breached our Terms of Service.

6. Cancellations Before Processing

If you contact us before processing starts, we can usually cancel the order and issue a full refund. Once processing begins, cancellation is not guaranteed because digital delivery may already be underway and cannot always be reversed.

7. Delivery Delays

Delays can happen because of platform outages, platform rule changes, order volume, account restrictions, or technical checks. A delay alone does not always qualify for a refund if the order is still active and can reasonably be completed. Contact support so we can check the order and offer completion, refill, replacement, store credit, or refund where appropriate.

8. How to Request a Refund

Email Support@instagrowth.uk with your order ID, checkout email address, target profile or post link, and the reason for your request. We may ask for screenshots or further details to verify the issue.

9. Refund Processing Time

Approved refunds are sent back to the original payment method where possible. Bank and payment provider processing times vary, but most refunds appear within 5 to 10 business days after approval.

10. Chargebacks

Please contact us before opening a chargeback or payment dispute. If a dispute is opened while support is reviewing the order, we may pause further service until the payment provider process is complete.